Once you have submitted you order we will send you a confirmation e-mail and also notify you when we dispatch. Your goods will be dispatched upon receipt of cleared payment.
If you notice an error in your order, please report it to us immediately. Any errors made by the customer, will be the customer's responsibility. Any errors made by Helen Foot Design must be reported to us within 10 days of receipt of the order so that we can remake and reship the order. Any Orders NOT received must be reported to us within 10 days after the projected received date. If you do not notify us within the 10 days, to report an error made by our company or an order that was never received, Helen Foot Design will not be responsible to remake, reship, or issue credit for the original order. There are no exceptions to this policy.
Once an order is placed via phone, mail or web, please notify us as soon as possible if you would like to alter or cancel any part of it. We will always try to meet your request if it is physically possible to do so. Please always double check your orders, especially ones you mail, as you will still be charged even if you have made an error. We will not issue refunds or remake under any circumstances for any errors the customer makes on an order.
If on receipt of your order you are not completely satisfied please notify us within 10 days. If the quality is not as expected or you feel the colour is not as represented then we will happily refund you the value for the goods on their return to us. We cannot return postage costs incurred on dispatch or return..
Under the Data Protection Act we have a legal duty to protect any information we collect from you. We will only use the information that we collect about you lawfully. If you choose to contact us by using the on-line contact form or via email then we will only use your data to respond to you with any requested information. We do maintain a mailing list but if you choose to join we will only use it for mailings that are generated by Helen Foot Design.We will not pass your details to any third party unless you give us permission to do so. Our website may include links to other World Wide Web sites. We do not endorse or approve the contents of any third party web sites to which these pages are linked and do not accept any liability for action you may take
as a result of relying on information or advice obtained from such sites.
Helen Foot Design ©2012